To gain an understanding of how we are doing, we send out a client satisfaction survey every time a job is completed. As a thank you for providing feedback, whether that is good or bad we enter those customers into a quarterly prize draw for shopping vouchers.

Customer complaints

At Regency Heating and Plumbing Services, we understand that providing exceptional customer service requires honesty, accountability, and a genuine commitment to resolving any issues that may arise.

While we strive to ensure customer satisfaction, we acknowledge that mistakes can happen. We believe in taking ownership of these mistakes and going above and beyond to make things right.

If you feel that our service did not meet your expectations, we kindly ask for the opportunity to correct any shortcomings.

Please don't hesitate to reach out to our dedicated Customer Care team at 07726365980 (Monday - Friday, 8:30am – 5:30pm) or through our Contact Us form.

We are here to listen and resolve any concerns you may have.